Jim & Audrey from Michigan/Florida
My husband and I have been looking for a bigger unit to spend our winter months in since Feb. 2015.
From actually visiting RV dealers from Florida all the way to MI as well as on line and email contacts we totally found that Midway RV in Grand Rapids MI had everything from total help and no pressure ( we had the pleasure of Ryan Kramer) as our sales person to the absolutely best deal ever!!
Ryan was absolutely on top of every detail that needed attention as well as coming in on his day off to arrange for its transport.
Ryan has followed up with phone calls inquiring that we are satisfied with every detail.
Actually we were told in FL by a couple that had dealt with Midway with ultimate satisfaction and we're really glad that we came to check Midway out.
Thank You Midway, Ryan and staff!!!!
The Vegas Family from Los Altos California
Bought our fifth wheel from Ryan at Midway a few weeks ago. They arranged to have it shipped all the way out here to sunny California. Ryan and his team were so great! They stayed super late one night making us a walk-through video of our entire fifth wheel, since we couldn't be there to check everything out in person. Can't say enough about this team's level of customer service! Despite the distance, we'll be back when it's time to upgrade! The Vegas family thanks you!
Mike & Teresa from Indianapolis
We had a great experience working with Kyle Walcott at Midway RV! We had been looking for a hard-to-find RV and came across just what we were looking for on rvtrader.com. Just so happens the RV was located at Midway and Kyle answered the phone when we called to ask about it. Kyle was very helpful and very honest when he described the condition of the RV and was very willing to answer all of our questions. We had a trade-in and we were able to work out all the details of the trade over the phone. We put a deposit down and 5 days later we made the trip from Indianapolis to Grand Rapids to drive our new RV home. To be honest we were a little skeptical about buying a unit that was 4+ hours away but we will do it again when we are ready to get something new! Our new RV is even better than Kyle described it and everyone at Midway was so nice to work with. Bob took all the time we needed to go over all the systems with us and that was very helpful.
We highly recommend making your next purchase from Midway. In fact we took a stack of Kyle's cards home with us to pass out to all of our friends!
Mike & Teresa
Larry & Betty from Pittsburgh PA
I had an exceptionally good experience purchasing a used 2010 Roadtrek from Chad DeMatt at Midway RV Center.
1. Chad furnished me with many pictures of the RT and did a walk-around of the van while speaking with me on the phone. Everything he described was accurate during my inspection.
2. I was picked up at the airport and back at the dealership given unlimited time to look over the Van and all of my questions and requests were well received.
3. There were no hidden charges and all of the paperwork was well handled. Everyone I came in contact with was pleasant to work with and went out of their way to help me.
4. Back home, 500 miles away, I had a few minor issues with the Roadtrek, however Chad went out of his way to help me, authorized me to take it to my local RV dealer for a plumbing repair and covered the leak completely.
All in all I would highly recommend doing business with Chad and the folks at Midway RV Center.
The Osborne's from Canada
We are so happy with the purchase of our fifth wheel. We cannot thank you enough for your patience and the time you spent with us in person and via email. We had been looking for this exact fifth wheel for over a year and just happened to find it on your website. The numerous pictures available on your site convinced us that this unit was just what we were looking for. One email to you and your immediate response was all we needed to make the decision to make the purchase. The testimonials on your site sealed the deal. We are also from Canada and your expert knowledge of the export process made the crossing simple. We entered Ontario late Monday and by Wednesday morning had the RV licensed and ready for our first camping weekend of the year. Thanks Kyle, to you and the rest of your wonderful staff. We will be bragging about Midway RV wherever we go.
The Klaus' from Calgary, Alberta
We had been looking for a new Palomino Columbus 320RS through the internet and found that there was a substantial difference in the US prices compared to Canadian prices. After checking out various dealers and their quoted prices, we chose Midway RV and Kyle Walcott as the sales representative. There were a number of questions we had regarding the 320RS and Kyle was patient and personable in answering all of our questions. As this was our first major purchase over the internet, we had numerous concerns over importing regulations but Kyle was very experienced in this area and provided all necessary paperwork in order to simplify the transaction. Our 5th Wheel was delivered to the Sweetgrass, MT border crossing and within approximately 18 minutes we had cleared Customs with no issues whatsoever.
We would highly recommend this dealership to anyone in either Canada or the US wishing to purchase an RV. Thank you Kyle Walcott and staff at Midway RV for making this purchase a very pleasant one.
Tim & Dottie from Ohio
Our experience with Midway RV was like none other we had before. You might think, that after the sale and you are some 300 mile away, that you would be but a fading memory to the dealer. That certainly was not the case with Midway! We purchase a used '05 Kountry Star and our salesman, Chad DeMaat, stayed in contact with us for months - until he was 100% certain that we were satisfied customers. They went WAY BEYOND what any other dealer has ever done. When we are ready for our next coach, we'd drive from Florida to work a deal with Midway RV.
Tim & Dottie Keppler
Jan and Linda from St George, Utah
We had been looking for a class A Diesel Motor Home for about two months and had encountered a bad experience in Texas with a large dealership about two months prior to finding Midway RV in Grand Rapids, Michigan. We had almost given up our search, when we saw pictures of a 2015 Dutch Star by Newmar on the Midway web site. Our enthusiasm once again began to take hold. We communicated with Kyle Walcott, our eventual sales person about price and condition of the motorhome. I honestly don't recall how many times I emailed Kyle for pictures or to have questions answered about the 2015 Dutch Star but I know it was a lot. Every question I asked was answered professionally and in a timely manner by Kyle. I have to admit we were a bit gun shy after our experience in Texas but the knowledge and courtesy afforded us by all at Midway RV was beyond anything we could have asked for. When we flew to Grand Rapids from Utah we were picked up at our hotel the morning of the walk through and driven to the dealership by Kyle himself. We wanted to have Dish Network receivers installed so that we would not have to take a three day trip without knowing what was going on in the world. This was not a problem at all and by the time all was finished we were allowed to stay in their lot with electrical hookups. Our entire experience from start to finish at Midway RV Center with Kyle Walcott has been so very positive and I would recommend this dealership to anyone looking for a great deal and honest sales personnel. If we decide in the future we want another Class A diesel pusher motor home we surely know where to go and we have no hesitation in recommending this dealership to everyone looking to purchase an RV. Thanks again to all at Midway RV Center for your helping hand and your great customer service.
Rick & Mary from Vancouver, WA
"We were searching for a late-model Pleasureway travel van, with no success negotiating with dealers in the Northwest. We found a nice rig in an internet ad by Midway RV Center, and reluctantly called Kyle Walcott at Midway. That one call answered all of our concerns regarding the rig, financing, pricing, and purchasing sight unseen. After negotiating a price, we made a credit card deposit over the phone and flew to Grand Rapids two days later. Midway's friendly staff picked us up at the airport at 2:30 p.m., and when we arrived at their dealership everything was as represented; the rig was in excellent condition, detailed, serviced and fully fueled. Their staff did a walk-through and tutorial on the various systems. Kyle had the financing and registration paperwork ready for signatures, and by 4:30 p.m. we were driving our beautiful 2010 Pleasureway back to Vancouver, WA. The purchase could not have been any easier, pleasant, or professionally handled. We had a post-purchase warranty issue that Midway handled for us with integrity, and we found without reservation their word is good. We would do business again with Midway RV Center and with Kyle Walcott on a handshake. Since our purchase we have traveled extensively. Thank you Midway RV for making possible our many travel adventures."
The Alexander's from West Michigan
WOULD LIKE TO SHARE OUR EXPERIENCE DEALING WITH RYAN KRAMER, SALESMAN FOR MIDWAY RV IN GR MICH. FROM THE FIRST ENCOUNTER WITH RYAN WE WERE PLEASED WITH HIS FRIENDLY AND WARM PERSONALITY. VERY RARE WITH YOUNG PEOPLE TODAY. HE SHOWED US THROUGH THE FIFTH WHEEL WE WERE INTERESTED IN AND DID NOT TRY TO PUSH US ON TO A DIFFERENT UNIT AND EXPLAINED ALL OUR QUESTIONS. SPENT A LOT OF TIME WITH US HELPED US GET A FAIR DEAL ON THE UNIT, AND MIDWAY TREATED US RIGHT ON OUR TRADE IN UNIT. AFTER OUR PURCHASE WE HAD A FEW ISSUES AND RYAN WAS QUICK TO GET THE HELP WE NEEDED. ANYONE LOOKING FOR TOWABLE UNIT OR A MOTOR HOME SHOULD DEFINITELY VISIT MIDWAY RV. TAKE THE TIME TO ASK FOR RYAN KRAMER. YOU'LL BE GLAD YOU DID.
BILL & RAEDENE