Virginia from IL
If you are thinking about purchasing an RV I highly recommend Midway RV Dealership. My husband and I were passing through Grand Rapids and decided to just call to see if they had any used class A diesel Motorhomes over 40 ft. Chad DeMaat invited us to look at three models they had in stock that matched our requirements. We loved how he explained the different features on each model, and was never pushy.
After we left the dealership we decided to call them on the way home and put down a deposit to hold our 2013 Dutch Star Newmar until we could drive back up to finalize the deal. Before we could get back up to the dealership a friend of ours wanted purchase our Motorhome Chad handle all the paperwork to sell our Motorhome to our friend, get the financing cleared for our new coach, and get the coach ready for us to pick up on Friday afternoon.
Midway gave us a 30 day warranty on the coach. After we took possession of our coach we discovered the washing machine would not spin properly while camping in the area for the weekend. We took the coach back on Monday morning. Everyone was so helpful, Chad took care of some minor repairs and provided us with different options to accommodate my work schedule. When they determined that the washing machine could not be repaired quickly they took it out of our coach and found a new unit as a replacement. Everyone worked really hard to get us on the road by Monday afternoon so wouldnâ€™t have to take extra vacation time.
Thank you All !! Your Awesome !
Robert from MI
Thank you for a great experience! One of the reasons we bought from Midway was all of the great reviews regarding service. We have not had any service work done yet, but the buying process was great. Definalty not high pressure sales, did not call me bugging us after we first looked at the 5th wheel we were interested in. Told them to give us some time to think about it and we would call back if we decided to make an offer. We ended up buying and they want above and beyond to get the unit prepped for delivery a day early for us as weather was to hit the day we were scheduled to pick it up.
Thanks Midway RV!
Jan and Linda from Utah
We had been looking for a class A Diesel Motor Home for about two months and had encountered a bad experience in Texas with a large dealership about two months prior to finding Midway RV in Grand Rapids, Michigan. We had almost given up our search, when we saw pictures of a 2015 Dutch Star by Newmar on the Midway web site. Our enthusiasm once again began to take hold. We communicated with Kyle Walcott, our eventual sales person about price and condition of the motorhome. I honestly don't recall how many times I emailed Kyle for pictures or to have questions answered about the 2015 Dutch Star but I know it was a lot. Every question I asked was answered professionally and in a timely manner by Kyle. I have to admit we were a bit gun shy after our experience in Texas but the knowledge and courtesy afforded us by all at Midway RV was beyond anything we could have asked for. When we flew to Grand Rapids from Utah we were picked up at our hotel the morning of the walk through and driven to the dealership by Kyle himself. We wanted to have Dish Network receivers installed so that we would not have to take a three day trip without knowing what was going on in the world. This was not a problem at all and by the time all was finished we were allowed to stay in their lot with electrical hookups. Our entire experience from start to finish at Midway RV Center with Kyle Walcott has been so very positive and I would recommend this dealership to anyone looking for a great deal and honest sales personnel. If we decide in the future we want another Class A diesel pusher motor home we surely know where to go and we have no hesitation in recommending this dealership to everyone looking to purchase an RV. Thanks again to all at Midway RV Center for your helping hand and your great customer service.
Jim & Audrey from Michigan/Florida
My husband and I have been looking for a bigger unit to spend our winter months in since Feb. 2015.
From actually visiting RV dealers from Florida all the way to MI as well as on line and email contacts we totally found that Midway RV in Grand Rapids MI had everything from total help and no pressure ( we had the pleasure of Ryan Kramer) as our sales person to the absolutely best deal ever!!
Ryan was absolutely on top of every detail that needed attention as well as coming in on his day off to arrange for its transport.
Ryan has followed up with phone calls inquiring that we are satisfied with every detail.
Actually we were told in FL by a couple that had dealt with Midway with ultimate satisfaction and we're really glad that we came to check Midway out.
Thank You Midway, Ryan and staff!!!!
Tim & Dottie from Ohio
Our experience with Midway RV was like none other we had before. You might think, that after the sale and you are some 300 mile away, that you would be but a fading memory to the dealer. That certainly was not the case with Midway! We purchase a used '05 Kountry Star and our salesman, Chad DeMaat, stayed in contact with us for months - until he was 100% certain that we were satisfied customers. They went WAY BEYOND what any other dealer has ever done. When we are ready for our next coach, we'd drive from Florida to work a deal with Midway RV.
Tim & Dottie Keppler
Jack from Ontario
This is an exceptional place to do business at. This is our 6th motorhome purchase and by far the best experience. Kyle is most exceptional and honest salesman as they come. The care by all the staff was exceptional.
Darlene from NY
How can we stay it any other way,WOW.
In December we thought about buying our 4th Newmar, but after our last experience as advertised in New York State as the largest Newmar dealer, it was pretty much a very unpleasant experience.
We began checking reviews and we were very much impressed with Midway RV in Grand Rapids Michigan even though it is 600 miles from our home. We called and contacted Kyle Walcott around Christmas time and he informed us he was leaving for a weeks vacation but his sales manager would contact us. We received a phone call with in a few minutes after speaking with Kyle and our journey to buy a new coach was underway. When Kyle returned he kept us up to date on everything happening with our modifications during manufacturing and our delivery.
We picked up our new Newmar Dutch Star June 2nd, 2018 with everything expected. It was cleaned and pre delivered just as promised.
Ryan did a great 2 hour walk through answering any question we had and explaining things we didn't understand. Kyle, Ryan and the owner stopped by periodically to check on us and always stopped in in the morning to make sure everything went ok through the night.
It is very relieving to believe that you can change Motorhomes with a very pleasurable experience. Midway is by far an exceptional dealership to deal with. Everything they said they would do they did. We would recommend Midway to anyone.
Again WOW a fantastic experience.
Thanks Steve & Darlene
Lawrence from MI
Finest RV experience I have ever had. Extremely professional, thorough, and friendly. Very pleased with purchase price of our new coach and trade value of our old coach. Responsive to calls when we are traveling. Did not meet s person who didn't put the customer first. Looking forward to a long friendship with them. Kyle, Brian, Paul, chap, and others all first class
Jim & Kathy from Saginaw Area
Dear Kyle Walcott and Midway RV:
Last fall we purchased a 2014 Newmar Mountain Aire, through Kyle Walcott and Midway RV in Grand Rapids, MI. Kyle was very helpful during the decision and ordering process and kept us very informed throughout the time of delivery. He was very thorough and pleasant to deal with, handling all of our needs with ease and professionalism. Midway RV was very accommodating and kept our motor coach inside until the time of delivery, due to a very harsh winter.
We have had other motorhomes in the past, which in no way have compared to the outstanding sales and service we have received from Kyle Walcott and Midway RV. Kyle and their service team have definitely gone above and beyond our expectations!
We are very pleased with our experience in buying our Newmar from Kyle and the rest of the crew at Midway RV and would recommend them to anyone in the market.
Jim & Kathy
Rick from From West Michigan
Just wanted to write a quick note how happy I was with the entire buying process at Midway. My father always bought his motor homes there and I now know why. From the sale to the delivery process I was very satisfied. Thank you and I will be back just like my Dad